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Advocacy Toolkits
Escalating Effectively: Who to Contact and When
Moving a stalled matter up the chain without burning the relationships you still need.
6 min read
Exhaust the level you are on, in writing
Before escalating, send one clear written summary to the person handling your matter, with a reasonable deadline. That message becomes your evidence that you tried.
Escalate with a summary, not a re-litigation
The next person up has less context and less time. Give them a short chronology, the ask, and the attachments.