A right that is written in language most people cannot parse is a right that only some people can exercise. That is not an abstraction; it shows up as missed deadlines, unanswered notices, and appeals that were never filed.
Plain language is not simplification for its own sake. It is the difference between a process that includes people and one that filters them out.
In every guide we publish, we test one thing: can a person read this once, under stress, and know what to do next?